Password Reset Tips

Are you having trouble resetting your password? Please review the following tips and suggestions.

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I am a CLIENT in need of a password reset.

• Click the orange "Forgot My Password" button.
• Enter your username (this will be either your email address or a username your supervising staff member has created for you), click the "I'm not a robot box," and click "Reset".
• If you do not know your username, contact your supervising staff member.
• If you still have trouble resetting your password, contact your supervising staff member.

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I am a STAFF MEMBER in need of a password reset.

• Click the orange "Forgot My Password" button.
• Enter your agency email address, click the "I'm not a robot box," and click "Reset."
• If you still have trouble resetting your password, contact the Agency Administrator on your account or contact support at: support@careygrouppublishing.com.

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I requested a password reset but did not receive the password reset email.

• Check your junk folder to see if the email was delivered there.
• If the email is not in your inbox or junk folder, contact us at: support@careygrouppublishing.com.

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I entered my credentials and received a message saying, "Incorrect username/password combination. Please verify and try again."

• Check that your email address/username has been entered correctly.
• Check that your password has been entered correctly.
• If you feel that you have entered your credentials correctly:
  • Clients: contact your supervising staff member.
  • Staff: contact the Agency Administrator on your account or contact support at: support@careygrouppublishing.com.